Conditions d’utilisation
TERMS OF SERVICE
OVERVIEW
This website and online store are operated by INDEX, trading as PetClean 360. Throughout the site, the terms “we”, “us” and “our” refer to INDEX / PetClean 360.
By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, together with our Return & Refund Policy, Privacy Policy, Shipping Policy and other policies available on our website.
These Terms do not affect any mandatory rights granted to consumers under applicable French or European Union law.
1. ONLINE STORE
By placing an order through our store, you confirm that the information you provide is accurate, complete and up to date.
You may not use our products or services for any unlawful or unauthorized purpose or use our website in violation of applicable laws.
2. PRODUCTS
We make reasonable efforts to display our products, descriptions, photographs and colours as accurately as possible. However, the appearance of colours may vary depending on your screen or device.
Product descriptions, availability and other information may be updated when necessary.
Nothing in these Terms limits the statutory guarantees or other mandatory consumer rights applicable under French or European Union law.
3. ORDERS
When you place an order, you agree to provide accurate billing, payment, contact and delivery information.
After an order is placed, you will receive confirmation electronically. We reserve the right to refuse or cancel an order where permitted by law, including in cases of suspected fraud, payment problems, obvious pricing errors or product unavailability.
If we cancel an order after payment has been received, the amounts due will be refunded.
Returns, refunds and the statutory right of withdrawal are governed by our Return & Refund Policy and applicable consumer law.
4. PRICES AND PAYMENT
Prices applicable to your order are those displayed at the time you place the order.
Applicable taxes and delivery charges will be displayed as required before the order is confirmed.
We reserve the right to change our prices for future orders. Any change will not affect an order that has already been confirmed, except where permitted by applicable law.
5. SHIPPING AND DELIVERY
Available shipping methods, applicable charges and estimated delivery information are provided during the purchasing process or in our Shipping Policy.
Delivery times may be affected by circumstances outside our reasonable control.
Nothing in these Terms excludes or limits our obligations regarding delivery or the transfer of risk under mandatory consumer law.
6. RIGHT OF WITHDRAWAL AND RETURNS
Consumers who are entitled to the statutory right of withdrawal may exercise that right within 14 days in accordance with applicable French and European Union law.
Please consult our Return & Refund Policy for information about requesting a return, return costs and refunds.
7. LEGAL GUARANTEES
Customers benefit from the mandatory legal guarantees applicable to consumer purchases, including the legal guarantee of conformity and, where applicable, the guarantee against hidden defects.
Nothing in these Terms excludes, restricts or replaces rights that cannot legally be excluded or restricted.
8. INTELLECTUAL PROPERTY
The content of this website, including text, graphics, photographs, videos, logos, designs and other content, is protected by applicable intellectual-property laws where such rights exist.
You may use the website for personal, non-commercial purposes. You may not reproduce, distribute, modify or commercially exploit protected website content without the permission of the relevant rights holder, except where permitted by law.
9. THIRD-PARTY SERVICES
Certain features of our store may be provided by third parties, including payment, delivery and technology providers.
Your use of third-party services may also be subject to the applicable third party's terms and privacy practices.
Our store is hosted using Shopify's ecommerce platform.
10. PRIVACY
Personal data is processed in accordance with our Privacy Policy and applicable data-protection legislation, including the GDPR where applicable.
Please review our Privacy Policy for further information about how personal data is collected, used and protected.
11. PROHIBITED USE
You must not use our website to engage in unlawful activity, infringe the rights of others, transmit malicious software, attempt unauthorized access to our systems, interfere with the operation or security of the website, or provide deliberately false or misleading information.
12. ERRORS AND AVAILABILITY
We may correct typographical errors, inaccuracies or omissions concerning product information, availability or pricing.
Where an error affects an order that has already been placed, we will handle the situation in accordance with applicable consumer law.
13. LIABILITY
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
In particular, these Terms do not limit mandatory consumer rights or statutory guarantees.
14. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be applied to the maximum extent permitted by law or treated as severed where necessary. The remaining provisions will continue to apply.
15. CHANGES TO THESE TERMS
We may update these Terms of Service when necessary. The version applicable to an order is the version in effect when that order is placed, unless otherwise required by law.
The latest version will be available on our website.
16. GOVERNING LAW
These Terms are governed by French law, without depriving consumers residing in another country of any mandatory protections granted to them by the law applicable to them.
Any dispute will be handled in accordance with applicable consumer-protection and jurisdiction rules.
17. CONTACT INFORMATION
This online store is operated by:
INDEX
Trading as PetClean 360
47 Rue Vivienne
75002 Paris
France
R.C.S. Paris: 106 222 581
VAT number: FR57 106 222 581
Email: lilyboutique2093@gmail.com
Telephone: +33 6 25 86 23 46