Politique de remboursement

Return & Refund Policy

You have 14 days from the date you receive your order to exercise your right of withdrawal.

To request a return, contact us at lilyboutique2093@gmail.com and include your order number. We will provide you with return instructions and the address where your item should be sent.

After informing us of your decision to withdraw, you must return the product within 14 days.

Return shipping costs

The direct cost of returning an item is the responsibility of the customer, unless the product received is defective, damaged, incorrect, or we made an error with your order.

You are only responsible for any reduction in the value of the product resulting from handling beyond what is necessary to establish the nature, characteristics, and proper functioning of the product.

Damaged, defective or incorrect items

Please inspect your order when you receive it. If your product is defective, damaged, or you receive the wrong item, please contact us as soon as possible at lilyboutique2093@gmail.com so that we can review the issue and provide an appropriate solution.

Exceptions

The right of withdrawal may not apply in circumstances provided for by applicable law, including certain personalized or perishable products and certain sealed products that are not suitable for return for health protection or hygiene reasons once unsealed.

Refunds

If you validly exercise your right of withdrawal, we will refund the amounts due to you, including the original standard delivery costs where required by law, no later than 14 days from the date we are informed of your decision to withdraw.

We may withhold the refund until we have received the returned product or until you provide evidence that you have sent it back, whichever occurs first.

Refunds will be made using the same payment method used for the original purchase, unless expressly agreed otherwise.

For any questions about returns or refunds, contact us at lilyboutique2093@gmail.com